Frequently Asked Questions
Everything you need to know about your HyperX gear and orders.
How can I track my order status?
Once your order ships, you will receive a confirmation email containing a tracking number and a link to the carrier's website to monitor your delivery in real-time.
What is your return policy for electronics?
We offer a 30-day money-back guarantee. If you are not satisfied with your purchase, you can return it in its original packaging for a full refund or exchange.
Do HyperX products come with a warranty?
Yes, most of our gaming headsets, keyboards, and accessories include a 2-year limited warranty covering manufacturing defects and hardware failures.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and modern digital wallets like Apple Pay and Google Pay for a secure checkout experience.
Are your headsets compatible with all gaming consoles?
Most HyperX headsets feature a universal 3.5mm jack or USB connection, making them compatible with PC, PS5, Xbox Series X|S, and Nintendo Switch.
How do I update the firmware on my HyperX peripherals?
You can download the HyperX NGENUITY software from our official website to manage lighting effects, button assignments, and install the latest firmware updates.